Refund and Return Policy

Thank you for shopping at BotsGadget! We want to ensure that your shopping experience with us is as smooth and hassle-free as possible. Please read our refund and return policy carefully before making a purchase from our webshop.

1. Product Inspection and Verification

Before shipping, we carefully inspect and verify all products to ensure they meet our quality standards. However, we understand that occasional issues may arise.

2. Refund Policy

We do not offer monetary refunds for any purchases made on our website. Please note that all sales are final, and we do not accept returns for reasons such as change of mind, dislike of the product, or ordering the wrong item.

3. Replacement Policy

If you receive a product that is damaged, defective, or not as described, we are happy to provide a replacement free of charge. To request a replacement, please follow these steps:

  • Contact our customer support team at info@botsgadget.com within 7 days of receiving your order.
  • Include your order number, a description of the issue, and clear photographic evidence of the problem.
  • Our customer support team will review your request and respond within 2-3 business days with further instructions.

4. Eligibility for Replacement

To be eligible for a replacement, you must meet the following conditions:

  • Contact our customer support team within 7 days of receiving the product.
  • Provide clear photographic evidence of the issue.
  • Comply with the instructions provided by our customer support team for the return process.

5. Shipping Costs

BotsGadget will cover the cost of shipping for replacement products in cases where the product is damaged, defective, or not as described. However, customers are responsible for the cost of shipping returns to our designated address in such cases.

6. Non-Defective Products

If you receive a product that is not damaged, defective, or not as described, it is not eligible for a replacement or refund.

7. Delivery Times

Please note that delivery times may vary, especially for products that are dropshipped from China. Delays in shipping are possible, and we appreciate your patience. If you have concerns about the delivery time of your order, please contact our customer support team for assistance.

8. Contact Us

If you have any questions or need assistance with our refund and return policy, please contact our customer support team at info@botsgadget.com. We are here to help and ensure your satisfaction with your purchases from BotsGadget.

Policy Updates

BotsGadget reserves the right to make changes to this refund and return policy at any time. Any updates or modifications to the policy will be posted on our website, and it is your responsibility to review this policy periodically for changes.